Thank you for contacting us for your implant identification needs.

You will be prompted to indicate how many implants you want identified. If you have multiple implants of the same type (they look the same), your consult is charged as a single implant. If there are multiple implants of different types in the same patient, there is a $50.00 fee per additional implant type.

• $225.00Identification of a single implant type
• $50.00Each additional implant of a different type, same patient

Determining the diameter of an implant by radiograph can be difficult and unpredictable, so we do not offer this as part of the service. We encourage you to contact the implant manufacturer to verify it with them.

In the unlikely event that we cannot identify your implant from our resources — and you provided a satisfactory diagnostic image, and the implant was placed in the USA — a full refund will be processed. Please allow 5–7 business days.

If a diagnostic image was not provided, or the implant was not placed in the USA, $150 will be refunded and $25 retained for processing fees.

We strive to respond as soon as possible — often within 24 hours. If there is any doubt on our part, we reach out to our implant company contacts to confirm before responding, and then we are at the mercy of their response time. Most of the time we can get back to you within a week. If you have not heard from us in a week, email consult@whatimplantisthat.com and we will update you.

The most common causes of delay are non-diagnostic radiographs and insufficient information. Please note the following:

File types and extensions matter.

Only send image files in JPG or another common photo format. We cannot open images exported from practice software as .DEX or .PSD — please export them correctly.

Implant orientation in the X-ray matters.

Think of the implant like a tooth and get the film as parallel to it as possible, like taking a bitewing. We need to see the implant in its entirety. The apex is one of the most important areas for identification, and is too often forgotten.

Specifics matter.

Be specific about which implant you want identified. Where we get snagged is when there is more than one implant and no reference to which tooth number you mean.

Approximate time frame matters.

Even if you are within a few years, give us an approximate year the implant was placed. Sometimes this is the tie breaker.

A good email address matters.

This is the most important thing after good images. Please give us an email that is checked often, by the person who submitted the consult — not a generic office inbox where our replies get mistaken for spam.

To give us the best chance of helping you, please consider the following.

1. 1.Make your radiograph as perpendicular to the long axis of the implant as you can. This helps us see thread type, grooves, and other detail.

   

   

2. 2.Include at least one good-quality periapical radiograph showing both the coronal and apical portions. We often receive radiographs with the apex cut off.

   

   

3. 3.Useful adjuncts: bitewing radiographs, clinical photos of the implant platform, the healing abutment, and the driver used.

   

   

4. 4.It is often very useful to know where and when the implant was placed.